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Mon Ami is a social venture based in the Bay Area addressing social isolation in aging. We're hiring an Operations Associate to join us early next year.
About the company: Mon Ami is an online marketplace that makes it easy for families caring for an aging loved one to find and book companionship services provided by college students, fostering intergenerational connection when we need it most.
About the position: We're hiring a full-time Operations Associate to help us build the marketplace from the ground up. We're looking for someone to be the primary touchpoint for families (our customers) and college students (our companions), making it a mission to create a positive experience for both sides. This person will conduct customer intake calls, companion screening and training, and facilitate matches between customers and companions. You make sure the engines run smoothly across the operations of the business: acting as a coach to college students, a helpful listener to customers, and savvy salesperson to potential new clients.
-- You either have customer success / sales experience or you have a knack for making customers happy and solving their problems.
-- Exceptional empathy and listening, as judged by your peers and reports (whose references we will ask for)
-- You are the most detail-oriented person you know. People around you think your lists are crazy, and you know the lists are smart and save you time in the long run. You’re hyper-responsive, never letting an email or message go unanswered for long.
If interested, please send a cover letter and resume to firstname.lastname@example.org.
In your cover letter, we hope you'll address any connection to our mission, any relevant experience (professional or personal) that makes you a great fit for this role.